Tag: technology

The part of a contract that specifies responsibilities of each party

An agreement between the Service Provider and their customer

An agreement between a Service Provider and an external supplier

An agreement between the Service Provider and an internalorganisation

To decide how IT will engage with suppliers during the Service Management Lifecycle

To design and build processes that will meet business needs

To proactively prevent all outages to IT Services

To deliver and support IT Services at agreed levels to business users and customers

Eliminating recurring Incidents

Minimising the impact of Incidents that cannot be prevented

Preventing Problems and resulting Incidents from happening

Restoring normal service operation as quickly as possible andminimising adverse impact on the business

Business Relationship Management

Availability Management

Continual Service Improvement

Service Level Management

Notifying more senior levels of management about an Incident

Passing an Incident to people with a greater level of technical skill

Using more senior specialists than necessary to resolve an Incident to maintain customer satisfaction

Failing to meet the Incident resolution times specified in a Service Level Agreement

Delivers specific results

It is measurable

Responds to specific events

A method of structuring anorganisation

1 only

2 only

Both 1 & 2

Neither of the above

It is a package manager for Debian Systems.

It is a package manager for Red Hat Systems.

Command to uninstall programs.

Command to un-select any selection.

Use the specified table as the "Last" table in the join

Use the specified table as the "Log" table in the join

Use the specified table as the "Driving" table in the join

Use the query as the "First" query in the set.

Base Windows system in LINUX.

A low-level interface which communicates between base system,network and Higher level programs.

A program which provides GUI to LINUX Systems.

Its a replacement for Windows Manager.