Tag: technology

To establish trends for use in Problem Management and other IT Service Management (ITSM) activities

To ensure that the correct priority is assigned to the incident

To enable the incident management database to be partitioned for greater efficiency

To identify whether the user is entitled to log an incident for this particular service

Service Operation

Service Transition

Continual Service Improvement

Service Strategy

Technical and Service

Resource and Proactive

Reactive and Technical

Proactive and Reactive

Service Asset and Configuration Management

Capacity Management

IT Service Continuity

Incident Management

Wisdom - Information - Data - Knowledge

Knowledge - Wisdom - Information - Data

Data - Information - Knowledge - Wisdom

Information - Data - Knowledge - Wisdom

Local

Virtual

Centralised

Holistic

Service Design

Service Transition

Service Strategy

Service Operation

To minimize adverse impacts on business operations

To automatically detect service affecting Events

The restore normal service operation as quickly as possible

All of the above

Loss of ability to operate to specification, or to deliver the required output

A change of state which has significance for the management of a Configuration Item or IT Service

A warning that a threshold has been reached, something has changed, or a failure has occurred

An unplanned interruption to an IT service or reduction in the quality of an IT service

An error message to the user of an application

A warning that a threshold has been reached or that something has changed

A type of Incident

An audit report that indicates areas where IT is not performing according to agreed procedures