What are the two major processes in Problem Management?
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Technical and Service
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Resource and Proactive
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Reactive and Technical
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Proactive and Reactive
Problem Management consists of two complementary approaches. Proactive Problem Management aims to identify and prevent potential incidents before they occur, while Reactive Problem Management responds to incidents that have already happened to find their root causes.
To answer this question, you need to understand the major processes involved in Problem Management. Let's go through each option to understand why it is correct or incorrect:
Option A) Technical and Service - This option is incorrect because it does not accurately describe the major processes in Problem Management. Problem Management focuses on identifying and resolving the root causes of incidents and recurring issues, rather than specifically addressing technical or service-related aspects.
Option B) Resource and Proactive - This option is incorrect because it does not accurately describe the major processes in Problem Management. Problem Management is primarily concerned with identifying and resolving problems, rather than managing resources or being proactive.
Option C) Reactive and Technical - This option is incorrect because it does not accurately describe the major processes in Problem Management. While reactive is one of the processes involved in Problem Management, it does not cover the full scope of the major processes.
Option D) Proactive and Reactive - This option is correct because it accurately describes the two major processes in Problem Management. Proactive problem management involves identifying and resolving potential issues before they cause incidents, while reactive problem management focuses on identifying and resolving the root causes of incidents and recurring issues after they have occurred.
The correct answer is D) Proactive and Reactive. This option is correct because it accurately describes the two major processes in Problem Management.