Multiple choice technology

Which of the following is NOT a Service Desk type recognised in the Service Operation volume of ITIL

  1. Local

  2. Virtual

  3. Centralised

  4. Holistic
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

ITIL Service Operation defines four main service desk structures: Local (on-site), Virtual (distributed), Centralised (single location), and Follow the Sun (global 24/7 coverage). Holistic is not a recognized service desk type in the ITIL framework.

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