Multiple choice general knowledge

One Of the following is not the activity of HELPDESK

  1. Severity Management, ticket allocation & escalation

  2. Status Management

  3. Training

  4. Knowledge Repository
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Helpdesk functions typically include: Severity Management (triaging issues by urgency), ticket allocation & escalation (assigning and escalating tickets), Status Management (tracking ticket status), and maintaining a Knowledge Repository (documentation and solutions). Training end-users is not a core helpdesk activity - it's usually handled by separate training teams or departments.

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