Multiple choice technology

A Service Level Agreement is?

  1. The part of a contract that specifies responsibilities of each party

  2. An agreement between the Service Provider and their customer

  3. An agreement between a Service Provider and an external supplier

  4. An agreement between the Service Provider and an internalorganisation
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

A Service Level Agreement (SLA) is a formal agreement between the service provider and the customer that defines the expected service levels, responsibilities, and metrics. It documents what services will be provided, how they will be measured, and what happens if targets aren't met.

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