Multiple choice

Changes to Service Level Agreements usually happen following

  1. technical services reorganisation

  2. a review of the customer's business needs

  3. bonus payments to support team

  4. a review of consumables usage
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

SLAs are agreements based on the service needs of the customer. If those business needs change, the agreement must be reviewed and updated to reflect the new requirements.

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