Multiple choice technology

A Service Level Agreement is?

  1. The part of a contract that specifies responsibilities of each party

  2. An agreement between the Service Provider and their customer

  3. An agreement between a Service Provider and an external supplier

  4. An agreement between the Service Provider and an internalorganisation
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

A Service Level Agreement (SLA) is a formal agreement between a Service Provider and their customer (which can be internal or external) that defines the service levels, responsibilities, and expectations. Option B correctly identifies this relationship. Options C and D incorrectly specify external vs internal - both types of customers can have SLAs.

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