Commerce Accountancy ยท General Awareness

Consumer Protection and Commerce

1,245 Questions

Consumer Protection and Commerce encompasses consumer rights, unfair trade practices, retail operations, and e-commerce strategies. It details how goods and services are regulated, sold, and managed within various markets. Questions from this area are common in commerce, economics, and general awareness exam sections.

E-Commerce PlatformsRetail Trade TypesConsumer Rights ProtectionUnfair Trade PracticesOmnichannel StrategiesTariff Impacts

Consumer Protection and Commerce Questions

Multiple choice technology web technology

What do you mean by a Third Party System?

  1. A system which helps sell Cellphones to BBE

  2. A system which provides some sort of service to BBE

  3. A system which regulates BBE

  4. Any competitor of BBE
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

A third-party system is an external system that provides services to BBE. This is a standard business definition of external service providers in an ecosystem.

Multiple choice technology web technology

What do you mean by a Third Party System?

  1. A system which helps sell Cellphones to BBE

  2. A system which provides some sort of service to BBE

  3. A system which regulates BBE

  4. Any competitor of BBE
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

A third-party system is an external system developed and maintained by an outside entity that provides specific services, integrations, or data feeds to the primary business system.

Multiple choice technology web technology

Provider is a function

  1. which performs a request operation for a consumer

  2. which performs a request and response for a consumer

  3. which performs a service in response to a request from a consumer

  4. which performs a service , when they receive a response
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

In SOA terminology, a Provider is an entity that performs a service in response to a request from a Consumer. The provider responds to consumer requests, not the other way around. Option C correctly captures this bidirectional relationship: the consumer initiates, and the provider responds with the service.

Multiple choice technology web technology

Consumer is a function

  1. which consume a response operation for a consumer

  2. which performs a request and response for a consumer

  3. which consumes the result of a service supplied by a provider

  4. which performs a service in when they receive a request
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

A Consumer in SOA is the entity that consumes the result of a service supplied by a Provider. The consumer initiates the request and then consumes/utilizes the response. Option C correctly identifies that consumers consume results, not responses or operations for other consumers.

Multiple choice technology testing

What needs to be performed before adding a new subscriber to New BAN

  1. Payments

  2. Credit Evaluation

  3. Selecting Priceplan & SOC

  4. Both A & C

  5. None of the above
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Credit evaluation is a mandatory pre-requisite before adding a new subscriber to a Billing Account Number (BAN) in telecom systems. This process assesses the customer's creditworthiness to determine appropriate credit limits and payment terms. Payments (A) and plan selection (C) happen after credit approval.

Multiple choice technology testing

Which of the following Business did Rogers offered for Residential Customers

  1. RHPs

  2. RHPc

  3. IBLs

  4. IBLc
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Rogers offers RHPc (Residential Home Phone over Cable) for residential customers, which is the consumer version of business cable telephone services. RHPs (Residential Home Phone over standard phone), IBLs (Individual Business Line standard), and IBLc are different product tiers or customer segments. RHPc specifically targets the residential market using cable technology.

Multiple choice technology testing

What is a Consolidated customer?

  1. Has both Cable and Wireless Products which are consolidated

  2. Has only Wireless products

  3. Has RHP services & no Wireless Products

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

A Consolidated customer in this context encompasses all three scenarios: having both Cable and Wireless products consolidated together, having only Wireless products, or having RHP services with no Wireless products. This suggests consolidation refers to how services are bundled and billed together rather than specific product combinations.

Multiple choice technology testing

What is a Consolidated customer?

  1. Has both Cable and Wireless Products which are consolidated

  2. Has only Wireless products

  3. Has RHP services & no Wireless Products

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

A Consolidated customer is defined as having multiple product types, which can include Cable and Wireless products, Wireless-only products, or RHP services without Wireless products. The answer captures all these configurations under the consolidated customer umbrella. This categorization appears to be for billing and account management purposes, identifying customers with mixed service portfolios.

Multiple choice technology testing

For a high risk Rogers' customer which statement is true.

  1. No need for authentication.

  2. Either Date of Birth or Postal code should be defined.

  3. Either PIN or date of birth should be defined.

  4. PIN should be defined. If no PIN, Date of birth and postal code should be defined.
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

High-risk customers require stronger authentication. PIN alone is sufficient, but without PIN, both date of birth AND postal code are needed for two-factor verification.

Multiple choice technology testing

For a low risk Roger's Customer which statement is true.

  1. PIN can be defined. If no PIN, nothing is needed.

  2. PIN is need.

  3. Date of birth or postal code should be defined.

  4. PIN, Postal code and date of birth should be defined.
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

For low-risk Roger's customers, authentication requirements are relaxed. A PIN can optionally be defined, but if no PIN is set, no additional authentication is needed. Higher-risk customers require stronger verification like postal code or date of birth. This tiered approach balances security with user convenience.

Multiple choice technology web technology

One of the following is not used in defining buying criteria

  1. Type

  2. Priority

  3. Status

  4. Impact

  5. Rating
Reveal answer Fill a bubble to check yourself
E Correct answer
Explanation

Buying criteria are defined using Type, Priority, Status, and Impact. Rating is NOT used in defining buying criteria - it's a separate field for evaluating leads or opportunities. The other four (Type, Priority, Status, Impact) are the core attributes for establishing buying criteria.