Can complaints be filed through an advocate as the authorised representative of the complainant?

Advocates are not allowed to act as authorised representative of the complainant.

Advocates can file the complaint, provided they have been given the vakalatnama by the party.

Advocates can appear for the parties as they can present the case well before the Banking Ombudsman.

Advocates are allowed to appear only if the party does not stay within the jurisdiction of the Banking Ombudsman.