Multiple choice

A customer files a complaint with the Ombudsman, which was rejected. Which of the following remedies is available to the customer?

  1. The grounds of rejection cannot be appealed against by the customer.

  2. Customer can only file suit in a court of law.

  3. Customer can request for review.

  4. Grounds of rejection can be appealed against within 30 days.
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

If one is aggrieved by the decision, one may, within 30 days of the date of receipt of the award, appeal against the award before the appellate authority. The appellate authority may, if he/ she is satisfied that the applicant had sufficient cause for not making an application for appeal within time, also allow a further period not exceeding 30 days.

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