Multiple choice

Banking ombudsman may reject the complaint

  1. immediately after receipt

  2. after hearing both parties

  3. at any stage

  4. none of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The Banking Ombudsman has the authority to reject complaints at any stage of the proceedings if they do not meet the specified criteria, such as being time-barred, not falling within the ombudsman's jurisdiction, or being frivolous/malicious in nature. This power ensures that only genuine and valid complaints proceed to resolution.

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