Multiple choice

Can complaints be made against promises made by sales agents but not fulfilled by the bank represented by them under the Banking Ombudsman Scheme, 2006?

  1. No, complaint is not admissible as he is not the employee of the bank.

  2. The sales agent has no authority to make any promise and hence, the bank is not bound to fulfill them.

  3. The Banking Ombudsman can entertain the complaint under the scheme.

  4. Agency functions are outside the purview of the Banking Ombudsman Scheme.
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

In 2006, Reserve Bank of India announced the revised Banking Ombudsman Scheme with enlarged scope that included customer complaints on certain new areas, such as credit card complaints, deficiencies in providing the promised services even by banks' sales agents, levying service charges without prior notice to the customer and non-adherence to the fair practices code as adopted by individual banks. The 2006 scheme provides a forum to bank customers to seek redressal of their most common complaints against banks, including those relating to credit cards, service charges, promises given by the sales agents of banks, but not kept by banks, as also, delays in delivery of bank services. 

Keep practicing — related questions