Multiple choice

Can a customer, from whose account someone has fraudulently withdrawn money, make a complaint before the Banking Ombudsman?

  1. No, as the offence committed, is of criminal nature, FIR has to be filed with the police.

  2. Yes, but if the police authorities receiving the FIR permit filing of the complaint with the Ombudsman.

  3. Yes, as this aspect comes under the powers of the Banking Ombudsman.

  4. No, as the loss caused to the customer is of a civil nature for recovery, civil suit should be filed.
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C Correct answer
Explanation

Grounds of complaints pertaining to deficiency in any of the banking services such as:

Non-payment or delay in payment of cheques, drafts, bills etc. Non-issuance of drafts to customers Non-adherence to prescribed working hours by the branches Failure to honour guarantee or letter of credit Claims in regards to fraudulent withdrawals or fraudulent encashment of cheque or a bank draft Complaints for any of the accounts pertaining to delays, non-credit of proceeds to parties accounts Complaints for non-observance of RBI’s directives applicable to rate of interests on deposits or violation of directives on any other matter Complaints from exporters for delays in receipt of export proceeds, handling of export bills, collections of bills etc. 

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