Multiple choice

A complaint that is made to Ombudsman should not relate to an issue

(a) already settled by the Ombudsman (b) pending with a court (c) already decided by a court (d) where limitation period has expired

  1. (a), (b) and (c) only

  2. (b), (c) and (d) only

  3. (a), (c) and (d) only

  4. (a), (b), (c) and (d) all
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

One's complaint will not be considered if:

  • One has not approached his bank for redressal of his grievance first.
  • The subject matter of the complaint is pending for disposal / has already been dealt with at any other forum like court of law, consumer court etc.
  • Frivolous or vexatious
  • The institution complained against is not covered under the scheme.
  • The subject matter of the complaint is not within the ambit of the Banking Ombudsman.
  • If the complaint is for the same subject matter that was settled through the office of the Banking Ombudsman in any previous proceedings.

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