Multiple choice technology

Tier- 2 Escalations for unresolved incidents are routed to

  1. Service Leads

  2. TDO

  3. AOD

  4. OM
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

In the incident management escalation hierarchy, Tier-2 unresolved incidents are typically routed to AOD (likely Area of Dependency or specialized area teams). Service Leads, TDO (Technical Delivery Operations), and OM (Operations Manager) represent different tiers or functions. AOD serves as the Tier-2 escalation point for specialized handling.

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