Multiple choice technology web technology

To which team(s) do I send the ticket?

  1. Routing matrix

  2. Escalation team

  3. Close it

  4. Sev queue
Reveal answer Fill a bubble to check yourself
A,B Correct answer
Explanation

Tickets should be sent to both the Routing Matrix (for proper routing) and the Escalation team (when escalation is required). The Sev queue is for severity-based triage, not initial ticket sending. Closing without action is incorrect.

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