Multiple choice technology

What is a Tier 0 support ?

  1. Support which resolves incidents automatically

  2. Support provided by Triage

  3. Support provided by SIE

  4. Support provided by Microsoft FTE
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Tier 0 support refers to automated systems that resolve incidents without human intervention. This is the first line of defense in IT service management, using automation to handle common issues.

Keep practicing — related questions