An improvement process in which a company measures its performance against that of best-in-class companies, determines how those companies achieved their performance levels, and uses the information to improve its own performance.
Control Chart
Six Sigma
Benchmarking
Cause and Effect Diagram
Any event that can be measured that provides a chance of not meeting a customer requirement is
Defect
Defective
Defect Opportunity
Defect Variation
Arithmetic average of a set of values is known as
Median
Standard Deviation
Mode
Mean
As the Process Sigma increases ________-
Number of defects increase exponentially
Number of defects increase linearly
Number of defects increase following quadratic equation
None
Be a Customer is
An executive observes and critically evaluates his/her company services by playing the role of a customer himself or herself
Observation of how your customer utilizes your service
Customer Contact employees, who have regular conversations with customers
An executive observes his/her company services by playing the role of a manager himself or herself
By testing identified solution in Improve phase, we can increase
Testing expertise
Buy-in for possible solution
Risk of implementation
Cost-benefit analysis
Center line on a box plot indicates
Average of Mean, Median and Mode
Channeling, Analogy, AntiSolution & Brainwriting are a part of ___________
Response Plan
Modified Brainstorming
TRIZ
Cause and Effect Analysis
Chi Square test is used to test the
Differences in Averages
Differences in Variation
Differences in Proportions
Differences in distribution shape of values
Containment is not needed when
It impacts the customer’s ability to deliver output
It results in significant risk of losing the customer
It could cause harm to the customer
The problem could be solved by doing an Improvement Project