Multiple choice six-sigma green-belt

Be a Customer is

  1. An executive observes and critically evaluates his/her company services by playing the role of a customer himself or herself

  2. Observation of how your customer utilizes your service

  3. Customer Contact employees, who have regular conversations with customers

  4. An executive observes his/her company services by playing the role of a manager himself or herself
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

'Be a Customer' is a quality management technique where executives or team members personally experience their company's services from a customer's perspective. This hands-on observation helps identify service gaps and improvement opportunities. It's different from observing customers or having customer contact employees.

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