Tag: softskills

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Questions Related to softskills

Multiple choice softskills communication

You should smile when you're on the phone; it "shows" through the phone

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

While many sources suggest smiling changes your tone, scientific evidence is mixed. The claim that it 'shows through the phone' is an exaggeration - tone changes are subtle and not reliably detectable. Professional communication depends on words and actual demeanor, not facial expressions that the caller cannot see.

Multiple choice softskills communication

It is said you should make business calls during the time of day most people are freshest to receive them. When is this?

  1. 8 a.m. to 10 a.m.

  2. 3 to 5 p.m.

  3. 1 to 3 p.m

  4. 10 a.m. to noon
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Business calls are best placed mid-morning (10 a.m. to noon). By this time, recipients have settled in but aren't yet dealing with lunch breaks or afternoon fatigue. Earlier times (8-10 a.m.) may catch people still organizing their day. Late afternoon (3-5 p.m.) finds people tired or wrapping up.

Multiple choice softskills communication

What is not an active listening word that will let your party know you are listening while on a business phone call?

  1. "What?"

  2. "Yes"

  3. "I see"

  4. "Great"
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

"What?" is often perceived as confrontational or dismissive in a business context. Active listening involves using verbal cues like "Yes," "I see," or "Great" to signal engagement and understanding without interrupting the speaker's flow.

Multiple choice softskills business skills

To make your presentation truly effective, you must also make your objective realistic. Ask yourself these questions:

  1. Can you accomplish your objective in both the available preparation time and presentation time?

  2. Does your audience have the necessary knowledge and background to achieve your desired results?

  3. Should I prepare for the known presentation?

  4. Are resources available for you to accomplish your ideas? Do key individuals stand in the way of your goals?
Reveal answer Fill a bubble to check yourself
A,B,D Correct answer
Explanation

Effective objectives must be realistic. This involves assessing time constraints (preparation and presentation), audience baseline knowledge, and the availability of necessary resources or potential obstacles.

Multiple choice softskills business skills

The introductory part of a presentation can be with -

  1. Start to topic immediately

  2. Start with a nice story which is fun filled even though not related to topic

  3. Begin your talk with a bang / Icebreaker

  4. None of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Presentations should begin with engagement - an icebreaker or 'bang' captures attention and establishes rapport. Starting immediately with the topic can feel abrupt. Unrelated fun stories are inappropriate - icebreakers should connect to the topic or audience professionally.

Multiple choice softskills business skills

The three most important criteria for a good icebreaker are:

  1. Short / Appropriate / Participative

  2. Short / Random / Immediate

  3. Lengthy / Less interactive / Random

  4. All of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Good icebreakers must be SHORT (don't eat into presentation time), APPROPRIATE (relevant to topic/audience, not offensive), and PARTICIPATIVE (involve audience interaction). Random icebreakers lack focus; lengthy ones defeat the purpose; less interactive ones are just activities, not icebreakers.

Multiple choice softskills business skills

In addition to changing your pace frequently, there are four techniques you can use to help your listeners remember more of your message. These are:

  1. Repetition / Icebreakers / Breaks / Involvement

  2. Summarizing / Breaks / Activities / Tone

  3. Repetition / Association or connection / Intensity / Involvement

  4. None of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

To enhance message retention: REPETITION reinforces key points; ASSOCIATION/CONNECTION links new info to existing knowledge; INTENSITY (emphasis/drama) makes moments memorable; INVOLVEMENT (activities/participation) creates active learning. Icebreakers are for opening, not retention. Summarizing helps but isn't listed here.

Multiple choice softskills business skills

These memory supports keep attention at a high level and helps people remember your message. Other techniques you can use to sharpen your presentation include:

  1. Examples / Statistics / Comparisons / Testimony

  2. Breaks / Icebreakers / Activities / Anecdotes

  3. Activities / System support / Statistics / Breaks

  4. All of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Examples, statistics, comparisons, and testimony are known as 'verbal supports' or 'evidence' that help validate a message and make it more memorable for the audience.

Multiple choice softskills business skills

The three most important criteria for a good icebreaker are:

  1. Short / Random / Immediate

  2. Lengthy / Less interactive / Random

  3. Short / Appropriate / Participative

  4. All of the above
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Good icebreakers must be SHORT (don't eat into presentation time), APPROPRIATE (relevant to topic/audience, not offensive), and PARTICIPATIVE (involve audience interaction). Random icebreakers lack focus; lengthy ones defeat the purpose; less interactive ones fail to engage.