Tag: softskills

Questions Related to softskills

Multiple choice softskills communication
  1. Claire and I would take this up

  2. Calire and me would take this up

  3. Claire and myself would take this up

  4. Me and Claire will take this up

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

When using 'and' to join subjects including 'I', use 'I' in the subjective form. 'Claire and I' is correct because 'I would take this up' uses 'I' as the subject. 'Me' is objective, 'myself' is reflexive, and 'Me and Claire' has the wrong order.

Multiple choice softskills communication
  1. Presently I am working on the plan

  2. Currently I am working on the plan

  3. both 1 and 2

  4. none of the two

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

'Currently' means at the present time and is the correct word here. 'Presently' actually means 'soon' or 'shortly' in formal English, not 'at present'. Both 1 and 2 is incorrect because the meanings differ.

Multiple choice softskills communication
  1. To jot down things your party says so you remember them

  2. To jot down ideas to suggest to your party

  3. To help script your call so you don't forget anything

  4. To jot down notes about other things you need to do

Reveal answer Fill a bubble to check yourself
A,B Correct answer
Explanation

During business calls, you should note what the other party says (to remember) and jot down ideas you want to suggest (so you don't forget them). Scripting your entire call makes it sound robotic, and noting unrelated things is distracting from the call.

Multiple choice softskills communication
  1. Tell them the purpose of your call then ask them to call you back at their convenience

  2. Leave a message on voice mail or with a receptionist and tell them to call at their convenience

  3. Email them and ask what a good time for calling would be

  4. Call them, but first ask if they have time, before proceeding with the call

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

When making an unexpected business call, etiquette requires asking if the person has time before proceeding. This respects their schedule. Simply leaving a message, emailing about timing, or immediately stating your purpose and asking them to call back are less considerate approaches.

Multiple choice softskills communication
  1. True

  2. False

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

To answer this question, the user needs to understand the etiquette of taking business calls during lunch and how it affects the people around them.

Option A, "True," states that you should never take a business call at lunch, even if your co-workers don't mind. This option is correct because taking a business call during lunch is generally considered impolite and can disrupt the social environment of the lunch. It can also make the person on the other end of the call feel like they are not a priority or that their time is not respected. Even if your co-workers do not mind, it is still a good idea to avoid taking business calls during lunch to maintain a professional and polite demeanor.

Option B, "False," states that it is acceptable to take a business call during lunch if your co-workers do not mind. This option is incorrect because, while your co-workers may not mind, taking a business call can still disrupt the social environment of the lunch and make the person on the other end of the call feel like they are not a priority or that their time is not respected. It is generally considered impolite to take business calls during lunch, and it is better to avoid doing so whenever possible.

Therefore, the correct answer is:

The Answer is: A. True

Multiple choice softskills communication
  1. You don't look busy enough

  2. You should let the phone ring through to your voice mail so you can talk at a time of your choosing

  3. It's rude

  4. It can catch the caller off-guard

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Answering on the first ring can startle the caller who may still be gathering their thoughts or preparing what to say. Letting it ring 2-3 times gives them preparation time. The other options are incorrect: your busyness isn't relevant, letting all calls go to voicemail is unresponsive, and it's not inherently rude.

Multiple choice softskills communication
  1. Your name

  2. The reason you're away from the phone

  3. Today's date

  4. Your title

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

On personal voice mail, you should include your name (so they know they reached the right person) and title (for context). The date can be relevant for time-sensitive messages. However, explaining WHY you're away (detailed personal reasons) is unnecessary and unprofessional.

Multiple choice softskills communication
  1. Who you are calling

  2. The best time to call

  3. A brief joke to break the ice

  4. The purpose of your call

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Before making a call, you should consider: who you're calling (relationship/context), the best time to call (scheduling/availability), and the purpose (agenda/preparation). A joke to 'break the ice' is unprofessional and unnecessary - business calls should be focused and respectful of the recipient's time.