Multiple choice softskills communication

You should smile when you're on the phone; it "shows" through the phone

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

While many sources suggest smiling changes your tone, scientific evidence is mixed. The claim that it 'shows through the phone' is an exaggeration - tone changes are subtle and not reliably detectable. Professional communication depends on words and actual demeanor, not facial expressions that the caller cannot see.

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