Multiple choice softskills business skills

You should smile when you answer your phone at work. Your smile will "show" through the phone.

  1. True

  2. False
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

When you smile while speaking, it changes your tone of voice - making you sound warmer, friendlier, and more approachable. Callers can genuinely hear this difference through the phone. Professional phone etiquette recommends smiling as it creates a positive caller experience.

AI explanation

This is a well-established point in phone/customer-service etiquette training: smiling while speaking changes the muscle tension and shape of the mouth and throat, which measurably alters vocal tone, pitch, and warmth — a phenomenon sometimes called the 'phone smile' or 'smiling voice.' Listeners can perceive this shift as friendlier or more engaged even though they cannot see the speaker. This is taught extensively in call-center and business-communication training as a reason to smile before/while answering the phone. The statement as given is a standard true teaching point, so it should be marked True, not False.

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