Commerce Accountancy

Management and Organizational Behavior

2,434 Questions

Management and organizational behavior explore how individuals and groups interact within an organization. This hub covers motivation theories, leadership styles, and delegation. These topics are essential for commerce students and competitive exam aspirants.

Work motivation theoriesLeadership stylesDelegation of authorityOrganizational structure typesPerformance appraisal aimsGroup dynamics and social loafing

Management and Organizational Behavior Questions

Multiple choice

According to the author, difficult times can be a boon both to employees and employers as they create opportunities for

Directions: Read the passage and answer the following question.

While economic recession has led many firms to freeze hiring and cutting corners, it has also given an opportunity to employees to enhance their career prospects. Difficult times can certainly be utilized effectively for learning and developing knowledge base and skills.

In the current scenario, organizations are leaving no stone unturned in allowing their employees to enhance career prospects by acquiring additional qualifications. At a reputed Pharma company capability enhancement is a part of HR framework and strategy for the long term. The pharmaceutical major actively collaborates with the best institutes of science and management to build long term technical and leadership strengths. They have collaborated with a prominent IIM in leadership development efforts for their top talent. They have also recently tied up with some leading institutes to enable their employees to pursue their PhD while at work.

Unisys also has a career management programme in place to give its employees the opportunity to grow within the organization. Unisys University, for example, offers a selection of programmes, both instructors led as well as self paced trainings so that employees can make best possible use of this facility depending on whatever suited them the best. In addition to the internal courses, they also encourage employees to undertake additional qualifications that would enhance their career prospects.

Another leading financial services company encourages employees to acquire industry specific certifications in financial planning, certified financial analysis etc. For a broking company, industry certifications are mandatory for specific jobs. For example, cash market dealer certification is necessary for working as a cash market dealer and AMFI certification is mandatory for selling mutual funds.

The major challenge in pursuing an additional qualification along with a job is that the employee needs to manage his/her time well in order to accommodate both. One has to deliver on the job and also meet the demands of the course he/she is pursuing. The biggest challenge is self motivation to pursue further studies. Most youngsters remain content with whatever qualification they have. Cost of pursuing a course, which is on the expensive side, is also a factor. Though education loans are available, the interest rates are high. Absence from work, often on loss of pay, to prepare and appear for exams is another dissuading factor.

  1. utilization and development of knowledge base

  2. freeze in hiring and cutting corners by the firms

  3. improved relation between employers and employees

  4. building of technical and leadership strengths

  5. greater opportunities to employees to enhance career prospects

Reveal answer Fill a bubble to check yourself
E Correct answer
Explanation

Economic recession has forced employers to provide opportunities to their employees to improve their knowledge base and skill for the benefit of their firms and also improve their own career prospects. This is the appropriate answer as the author himself says so in the opening paragraph of the passage.

Multiple choice

What, according to the author, employees need to do in order to grow within an organization?

Directions: Read the passage and answer the following question.

While economic recession has led many firms to freeze hiring and cutting corners, it has also given an opportunity to employees to enhance their career prospects. Difficult times can certainly be utilized effectively for learning and developing knowledge base and skills.

In the current scenario, organizations are leaving no stone unturned in allowing their employees to enhance career prospects by acquiring additional qualifications. At a reputed Pharma company capability enhancement is a part of HR framework and strategy for the long term. The pharmaceutical major actively collaborates with the best institutes of science and management to build long term technical and leadership strengths. They have collaborated with a prominent IIM in leadership development efforts for their top talent. They have also recently tied up with some leading institutes to enable their employees to pursue their PhD while at work.

Unisys also has a career management programme in place to give its employees the opportunity to grow within the organization. Unisys University, for example, offers a selection of programmes, both instructors led as well as self paced trainings so that employees can make best possible use of this facility depending on whatever suited them the best. In addition to the internal courses, they also encourage employees to undertake additional qualifications that would enhance their career prospects.

Another leading financial services company encourages employees to acquire industry specific certifications in financial planning, certified financial analysis etc. For a broking company, industry certifications are mandatory for specific jobs. For example, cash market dealer certification is necessary for working as a cash market dealer and AMFI certification is mandatory for selling mutual funds.

The major challenge in pursuing an additional qualification along with a job is that the employee needs to manage his/her time well in order to accommodate both. One has to deliver on the job and also meet the demands of the course he/she is pursuing. The biggest challenge is self motivation to pursue further studies. Most youngsters remain content with whatever qualification they have. Cost of pursuing a course, which is on the expensive side, is also a factor. Though education loans are available, the interest rates are high. Absence from work, often on loss of pay, to prepare and appear for exams is another dissuading factor.

  1. Add to their qualifications.

  2. Avail of career management programmes.

  3. Hone their skill.

  4. Avail of the opportunities available.

  5. Acquire industry specific certifications.

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Employers make available career management programmes for the benefit of serving employees. Utilizing of these can certainly lead to their progress within an organization. This is an allurement offered by the management to its existing employees.

Multiple choice
  1. behavior patterns and work habits

  2. attitudes

  3. perception

  4. physical fitness

  5. values

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The behavior of humans fall within a range - some behavior being common, some unusual, some acceptable, and some outside acceptable limits. In organizational behavior, we consider behavior pattern and work habits as the major factors of behavior.

Multiple choice
  1. Superior's style and behavior

  2. Organizational structure

  3. Organizational nature

  4. Task structure

  5. Cultural variable

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Dynamic means changing i.e. without stability the behavior and style of superior changes, according to the situation of the company.

Multiple choice

Directions: Answer the following statements in

True: If the statement admits what the writer says. False: If the statement contradicts what the writer says. Not Given: If nothing has been mentioned by the writer.

Employees should be rewarded with high incentives.

READING PASSAGE 2: LIFE @ WORKPLACE
Teresa Amabile, professor of business administration at Harvard Business School, says that work environment can influence motivation, creativity and performance of individuals and teams. Her research highlights that there seems to be a cognitive process set up when people feel good, leading to more flexible, fluent and original thinking. What’s more, there actually a carry-over, an incubation effect, to the next say.

 In times of a dipping Sensex and peaking inflation, happiness is an important ingredient for a productive work environment. “Small things make workers feel committed to an organization, says Barbara Glanz, an author specializing in workplace issues. By keeping your team happy, you’re choosing to create and work with a powerful business tool. Happiness ensures mental well-being of employees and customers, directly upping a company’s profitability.

Organizations worldwide are realizing the importance of keeping employees happy to have a more productivity workplace. Work today is definitely taxing. In a high-stress, tight deadline world, employees need something to lighten up or else they would burn out very fast. A team should be a creation of excellent balance of  fun and hard work. Introducing fun and togetherness in the team not just helped bond people in the team who previously had strained relations, but also improved output.

The general myth is that happiness depends on salary to a large extent. But financial reward is not always the ticket to a happy workplace. Clearly there are more intangible expectations such as recognition, appreciation, respect and growth that help the employees to stay cheerful. With a clear impact on employee productivity, enhancing workplace happiness is rising up the business agenda. It can be a small gesture like sending motivating mailers, celebrating small occasions, or going out to coffee with the team. Be sure a small investment in this direction will definitely yield great rewards.
  1. Yes

  2. No

  3. Not Given

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The passage explicitly states 'financial reward is not always the ticket to a happy workplace' and emphasizes 'intangible expectations such as recognition, appreciation, respect and growth' as more important for employee happiness. This contradicts the statement that employees should be rewarded with high incentives.

Multiple choice

Directions: Answer the following statements in

True: If the statement admits what the writer says. False: If the statement contradicts what the writer says. Not Given: If nothing has been mentioned by the writer.

Happiness leads to the end of many diseases.

READING PASSAGE 2: LIFE @ WORKPLACE
Teresa Amabile, professor of business administration at Harvard Business School, says that work environment can influence motivation, creativity and performance of individuals and teams. Her research highlights that there seems to be a cognitive process set up when people feel good, leading to more flexible, fluent and original thinking. What’s more, there actually a carry-over, an incubation effect, to the next say.

 In times of a dipping Sensex and peaking inflation, happiness is an important ingredient for a productive work environment. “Small things make workers feel committed to an organization, says Barbara Glanz, an author specializing in workplace issues. By keeping your team happy, you’re choosing to create and work with a powerful business tool. Happiness ensures mental well-being of employees and customers, directly upping a company’s profitability.

Organizations worldwide are realizing the importance of keeping employees happy to have a more productivity workplace. Work today is definitely taxing. In a high-stress, tight deadline world, employees need something to lighten up or else they would burn out very fast. A team should be a creation of excellent balance of  fun and hard work. Introducing fun and togetherness in the team not just helped bond people in the team who previously had strained relations, but also improved output.

The general myth is that happiness depends on salary to a large extent. But financial reward is not always the ticket to a happy workplace. Clearly there are more intangible expectations such as recognition, appreciation, respect and growth that help the employees to stay cheerful. With a clear impact on employee productivity, enhancing workplace happiness is rising up the business agenda. It can be a small gesture like sending motivating mailers, celebrating small occasions, or going out to coffee with the team. Be sure a small investment in this direction will definitely yield great rewards.
  1. Yes

  2. No

  3. Not Given

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The passage discusses happiness as a tool for workplace productivity, creativity, and mental well-being, but never mentions it curing or ending diseases. The statement makes a health claim absent from the text.

Multiple choice

Directions: Answer the following statements in

True: If the statement admits what the writer says. False: If the statement contradicts what the writer says. Not Given: If nothing has been mentioned by the writer.

Unity helps in closing conflicts.

READING PASSAGE 2: LIFE @ WORKPLACE
Teresa Amabile, professor of business administration at Harvard Business School, says that work environment can influence motivation, creativity and performance of individuals and teams. Her research highlights that there seems to be a cognitive process set up when people feel good, leading to more flexible, fluent and original thinking. What’s more, there actually a carry-over, an incubation effect, to the next say.

 In times of a dipping Sensex and peaking inflation, happiness is an important ingredient for a productive work environment. “Small things make workers feel committed to an organization, says Barbara Glanz, an author specializing in workplace issues. By keeping your team happy, you’re choosing to create and work with a powerful business tool. Happiness ensures mental well-being of employees and customers, directly upping a company’s profitability.

Organizations worldwide are realizing the importance of keeping employees happy to have a more productivity workplace. Work today is definitely taxing. In a high-stress, tight deadline world, employees need something to lighten up or else they would burn out very fast. A team should be a creation of excellent balance of  fun and hard work. Introducing fun and togetherness in the team not just helped bond people in the team who previously had strained relations, but also improved output.

The general myth is that happiness depends on salary to a large extent. But financial reward is not always the ticket to a happy workplace. Clearly there are more intangible expectations such as recognition, appreciation, respect and growth that help the employees to stay cheerful. With a clear impact on employee productivity, enhancing workplace happiness is rising up the business agenda. It can be a small gesture like sending motivating mailers, celebrating small occasions, or going out to coffee with the team. Be sure a small investment in this direction will definitely yield great rewards.
  1. Yes

  2. No

  3. Not Given

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The passage discusses happiness, fun, and togetherness in teams - not unity or conflict resolution. It mentions team bonding improved output, but never mentions unity closing conflicts. The statement introduces concepts absent from the text.

Multiple choice
  1. New Public administration theory

  2. Human Relations theory

  3. Negotiation theory

  4. Mechanistic theory

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Classical administration theory is known as mechanistic theory because it viewed organizations as machines - emphasizing strict hierarchy, division of labor, formal rules, and efficiency above all human considerations. It treated organizations as closed systems operating on fixed principles.

Multiple choice
  1. Anger

  2. Fear

  3. Retention

  4. Status

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Negative motivation relies on fear, punishment, or threats to drive behavior. Fear creates urgency and compliance through avoidance of negative consequences. Unlike positive motivation (rewards), negative motivation uses psychological pressure to achieve desired actions.

Multiple choice
  1. promotion

  2. position

  3. hike

  4. ladder

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Scalar refers to the vertical chain of command in an organization - the clear line of authority from top to bottom. Like a ladder, each rung represents a level of authority with clear superior-subordinate relationships.

Multiple choice
  1. A time period of control.

  2. The number of subordinates controlled in a fixed period of time.

  3. The number of subordinate employees that an administrator can effectively direct.

  4. The control or supervision of the superior over the subordinate.

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Span of control refers to the number of subordinates that a manager can effectively supervise. The optimal span depends on factors like task complexity, subordinate capability, and organizational structure. Too wide span reduces supervision quality; too narrow creates excessive hierarchy.

Multiple choice
  1. behaviour

  2. motivation

  3. leadership

  4. authority

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The zone of indifference is a concept from Chester Barnard's theory of authority. It refers to the range of orders that a subordinate will accept without question - the 'zone' where authority is unquestioned. This concept is fundamental to understanding acceptance theory of authority in organizations.

Multiple choice
  1. mother organisation

  2. visible organisation

  3. substitute organistaion

  4. virtual organisation

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

A virtual organization is a small core entity that outsources most major business functions to external partners. It maintains only essential capabilities in-house (like strategy and core competencies) while contracting out manufacturing, IT, HR, and other functions to specialists.