Commerce Accountancy

Management and Organizational Behavior

2,434 Questions

Management and organizational behavior explore how individuals and groups interact within an organization. This hub covers motivation theories, leadership styles, and delegation. These topics are essential for commerce students and competitive exam aspirants.

Work motivation theoriesLeadership stylesDelegation of authorityOrganizational structure typesPerformance appraisal aimsGroup dynamics and social loafing

Management and Organizational Behavior Questions

Multiple choice
  1. It helps individuals in the progress towards maturity

  2. Development helps to improve the personality

  3. It enables to polish hidden qualities

  4. It is meant primarily for managerial personnel

  5. It is meant primarly for technical staff

Reveal answer Fill a bubble to check yourself
E Correct answer
Explanation

 It is not meant primarily for technical staff, but for managerial staff. It is training which is meant for technical. For instance an employee may receive training for operate a computer, which is a technical field. Hence this statement is not true about development.

Multiple choice

People merely 'doing their jobs' in the passage means

Directions: Read the passage given below and answer the question.

You may think the sign of a good manager is to have a department where everybody is busy at work on their assigned tasks. But if your people are merely doing their jobs, they’re only working at about half their potential. A truly productive department is one in which every employee is actively thinking of better, more efficient methods of working ways in which to produce a higher quality product, in less time, at lower cost.
To get this kind of innovation from your people, you have to be receptive to new ideas; what’s more, you have to encourage your people to produce new ideas. Incentives are one way to motivate employees to be more productive. You can offer a cash bonus, time off, or a gift. But a more potent form of motivation is simply the employee’s knowledge that management does listen to him or her, and does put employee suggestions and ideas to work.
When you listen to new ideas, be open-minded. Don’t shoot down a suggestion before you’ve heard it in full. Many of us are too quick, too eager, to show off our own experience and knowledge and say that something won’t work because ‘we’ve tried it before’ or ‘we don’t do it that way’. Well, may be you did try it before but that doesn’t mean it won’t work now. And having done things a certain way in the past doesn’t mean you’ve been doing them the best way. A good manager is open-minded and receptive to new ideas.

 

  1. that people busy at work do not perform their assigned tasks

  2. that such people produce a higher quality product

  3. that such people are working at about half their potential

  4. that such people are innovative

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The passage explicitly states: 'But if your people are merely doing their jobs, they're only working at about half their potential.' This means that employees who only complete assigned tasks without innovating or seeking improvements are operating at 50% capacity. Option C directly reflects this statement. Options A, B, and D are either incorrect or opposite to what the passage suggests.

Multiple choice

In a truly productive department

Directions: Read the passage given below and answer the question.

You may think the sign of a good manager is to have a department where everybody is busy at work on their assigned tasks. But if your people are merely doing their jobs, they’re only working at about half their potential. A truly productive department is one in which every employee is actively thinking of better, more efficient methods of working ways in which to produce a higher quality product, in less time, at lower cost.
To get this kind of innovation from your people, you have to be receptive to new ideas; what’s more, you have to encourage your people to produce new ideas. Incentives are one way to motivate employees to be more productive. You can offer a cash bonus, time off, or a gift. But a more potent form of motivation is simply the employee’s knowledge that management does listen to him or her, and does put employee suggestions and ideas to work.
When you listen to new ideas, be open-minded. Don’t shoot down a suggestion before you’ve heard it in full. Many of us are too quick, too eager, to show off our own experience and knowledge and say that something won’t work because ‘we’ve tried it before’ or ‘we don’t do it that way’. Well, may be you did try it before but that doesn’t mean it won’t work now. And having done things a certain way in the past doesn’t mean you’ve been doing them the best way. A good manager is open-minded and receptive to new ideas.

 

  1. people are busy at work on their assigned tasks

  2. people are busy at work to produce a large quantity of product

  3. people always think of evolving better and more efficient methods of working

  4. people always make a show of their experience and knowledge

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The passage defines a truly productive department as 'one in which every employee is actively thinking of better, more efficient methods of working ways in which to produce a higher quality product, in less time, at lower cost.' Option C captures this essence of continuous improvement and innovation. Options A and B only describe busy-ness, not true productivity. Option D describes negative behavior the passage warns against.

Multiple choice

We understand from the passage that a good manager is one

Directions: Read the passage given below and answer the question.

You may think the sign of a good manager is to have a department where everybody is busy at work on their assigned tasks. But if your people are merely doing their jobs, they’re only working at about half their potential. A truly productive department is one in which every employee is actively thinking of better, more efficient methods of working ways in which to produce a higher quality product, in less time, at lower cost.
To get this kind of innovation from your people, you have to be receptive to new ideas; what’s more, you have to encourage your people to produce new ideas. Incentives are one way to motivate employees to be more productive. You can offer a cash bonus, time off, or a gift. But a more potent form of motivation is simply the employee’s knowledge that management does listen to him or her, and does put employee suggestions and ideas to work.
When you listen to new ideas, be open-minded. Don’t shoot down a suggestion before you’ve heard it in full. Many of us are too quick, too eager, to show off our own experience and knowledge and say that something won’t work because ‘we’ve tried it before’ or ‘we don’t do it that way’. Well, may be you did try it before but that doesn’t mean it won’t work now. And having done things a certain way in the past doesn’t mean you’ve been doing them the best way. A good manager is open-minded and receptive to new ideas.

 

  1. who has a department where everybody is busy at work

  2. who offers a cash bonus, time off or a gift to his workers

  3. who is open minded and receptive to new ideas

  4. who is too quick, too eager to show off his experience and knowledge

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The passage concludes by stating: 'A good manager is open-minded and receptive to new ideas.' Option C directly reflects this. Option A describes what the passage says is NOT the sign of a good manager. Option B mentions incentives, which are helpful but not the defining characteristic. Option D describes negative behavior the passage warns against.

Multiple choice

A good manager should

Directions: Read the passage given below and answer the question.

You may think the sign of a good manager is to have a department where everybody is busy at work on their assigned tasks. But if your people are merely doing their jobs, they’re only working at about half their potential. A truly productive department is one in which every employee is actively thinking of better, more efficient methods of working ways in which to produce a higher quality product, in less time, at lower cost.
To get this kind of innovation from your people, you have to be receptive to new ideas; what’s more, you have to encourage your people to produce new ideas. Incentives are one way to motivate employees to be more productive. You can offer a cash bonus, time off, or a gift. But a more potent form of motivation is simply the employee’s knowledge that management does listen to him or her, and does put employee suggestions and ideas to work.
When you listen to new ideas, be open-minded. Don’t shoot down a suggestion before you’ve heard it in full. Many of us are too quick, too eager, to show off our own experience and knowledge and say that something won’t work because ‘we’ve tried it before’ or ‘we don’t do it that way’. Well, may be you did try it before but that doesn’t mean it won’t work now. And having done things a certain way in the past doesn’t mean you’ve been doing them the best way. A good manager is open-minded and receptive to new ideas.

 

  1. be open-minded and receptive to new ideas

  2. quickly shoot down innovative suggestions from an employee to assert supremacy of his experience and knowledge

  3. discard innovative ideas dubbing them unworkable

  4. be content with the normal functioning of the department

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The passage states that when listening to new ideas, managers should 'be open-minded' and 'Don't shoot down a suggestion before you've heard it in full.' Option A directly reflects this positive behavior. Options B, C, and D describe the negative behaviors the passage warns managers against - being dismissive of new ideas or being complacent with the status quo.

Multiple choice

'To be receptive to new ideas' in the passage suggests

Directions: Read the passage given below and answer the question.

You may think the sign of a good manager is to have a department where everybody is busy at work on their assigned tasks. But if your people are merely doing their jobs, they’re only working at about half their potential. A truly productive department is one in which every employee is actively thinking of better, more efficient methods of working ways in which to produce a higher quality product, in less time, at lower cost.
To get this kind of innovation from your people, you have to be receptive to new ideas; what’s more, you have to encourage your people to produce new ideas. Incentives are one way to motivate employees to be more productive. You can offer a cash bonus, time off, or a gift. But a more potent form of motivation is simply the employee’s knowledge that management does listen to him or her, and does put employee suggestions and ideas to work.
When you listen to new ideas, be open-minded. Don’t shoot down a suggestion before you’ve heard it in full. Many of us are too quick, too eager, to show off our own experience and knowledge and say that something won’t work because ‘we’ve tried it before’ or ‘we don’t do it that way’. Well, may be you did try it before but that doesn’t mean it won’t work now. And having done things a certain way in the past doesn’t mean you’ve been doing them the best way. A good manager is open-minded and receptive to new ideas.

 

  1. readiness to receive new ideas

  2. to be cautious and careful about the new ideas

  3. to share with your people the new ideas

  4. to think of better and more efficient methods of working

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

'To be receptive to new ideas' means being willing and ready to accept or consider new suggestions - having an open mind. Option A ('readiness to receive new ideas') captures this meaning. Option B suggests caution rather than openness. Option C reverses the direction (sharing ideas vs receiving them). Option D describes what employees should do, not what 'receptive' means in this context.

Multiple choice

The word 'incentives' in the context of the passage suggests

Directions: Read the passage given below and answer the question.

You may think the sign of a good manager is to have a department where everybody is busy at work on their assigned tasks. But if your people are merely doing their jobs, they’re only working at about half their potential. A truly productive department is one in which every employee is actively thinking of better, more efficient methods of working ways in which to produce a higher quality product, in less time, at lower cost.
To get this kind of innovation from your people, you have to be receptive to new ideas; what’s more, you have to encourage your people to produce new ideas. Incentives are one way to motivate employees to be more productive. You can offer a cash bonus, time off, or a gift. But a more potent form of motivation is simply the employee’s knowledge that management does listen to him or her, and does put employee suggestions and ideas to work.
When you listen to new ideas, be open-minded. Don’t shoot down a suggestion before you’ve heard it in full. Many of us are too quick, too eager, to show off our own experience and knowledge and say that something won’t work because ‘we’ve tried it before’ or ‘we don’t do it that way’. Well, may be you did try it before but that doesn’t mean it won’t work now. And having done things a certain way in the past doesn’t mean you’ve been doing them the best way. A good manager is open-minded and receptive to new ideas.

 

  1. to produce higher quality product in less time

  2. to produce higher quality product at lower cost

  3. an additional payment or additional facilities to employees to increase production

  4. faith on employees

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

The passage explicitly defines incentives as tools to motivate employees, listing examples like cash bonuses, time off, or gifts. Option C captures this definition accurately - incentives are additional rewards or facilities given to boost employee productivity. Options A and B describe outcomes of productivity, not incentives themselves. Option D is unrelated to the passage's context.

Multiple choice

The given passage speaks about

Directions: Read the passage given below and answer the question.

You may think the sign of a good manager is to have a department where everybody is busy at work on their assigned tasks. But if your people are merely doing their jobs, they’re only working at about half their potential. A truly productive department is one in which every employee is actively thinking of better, more efficient methods of working ways in which to produce a higher quality product, in less time, at lower cost.
To get this kind of innovation from your people, you have to be receptive to new ideas; what’s more, you have to encourage your people to produce new ideas. Incentives are one way to motivate employees to be more productive. You can offer a cash bonus, time off, or a gift. But a more potent form of motivation is simply the employee’s knowledge that management does listen to him or her, and does put employee suggestions and ideas to work.
When you listen to new ideas, be open-minded. Don’t shoot down a suggestion before you’ve heard it in full. Many of us are too quick, too eager, to show off our own experience and knowledge and say that something won’t work because ‘we’ve tried it before’ or ‘we don’t do it that way’. Well, may be you did try it before but that doesn’t mean it won’t work now. And having done things a certain way in the past doesn’t mean you’ve been doing them the best way. A good manager is open-minded and receptive to new ideas.

 

  1. the sign of a good manager

  2. the workers doing their job

  3. ways in which to produce a higher quality product

  4. the need to be open to new ideas

Reveal answer Fill a bubble to check yourself
A Correct answer
Multiple choice

The innovative suggestions or new ideas from your employee can be obtained when

Directions: Read the passage given below and answer the question.

You may think the sign of a good manager is to have a department where everybody is busy at work on their assigned tasks. But if your people are merely doing their jobs, they’re only working at about half their potential. A truly productive department is one in which every employee is actively thinking of better, more efficient methods of working ways in which to produce a higher quality product, in less time, at lower cost.
To get this kind of innovation from your people, you have to be receptive to new ideas; what’s more, you have to encourage your people to produce new ideas. Incentives are one way to motivate employees to be more productive. You can offer a cash bonus, time off, or a gift. But a more potent form of motivation is simply the employee’s knowledge that management does listen to him or her, and does put employee suggestions and ideas to work.
When you listen to new ideas, be open-minded. Don’t shoot down a suggestion before you’ve heard it in full. Many of us are too quick, too eager, to show off our own experience and knowledge and say that something won’t work because ‘we’ve tried it before’ or ‘we don’t do it that way’. Well, may be you did try it before but that doesn’t mean it won’t work now. And having done things a certain way in the past doesn’t mean you’ve been doing them the best way. A good manager is open-minded and receptive to new ideas.

 

  1. you offer a cash bonus to him

  2. you make him feel that management does listen to him or her and puts his ideas to work

  3. you distrust his experience and knowledge

  4. you pressurise him to tender new ideas or face the consequences

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The passage clearly states that while cash bonuses are one form of incentive, 'a more potent form of motivation is simply the employee's knowledge that management does listen to him or her, and does put employee suggestions and ideas to work.' Option B directly reflects this. Options A, C, and D contradict the passage's message about creating a receptive, supportive environment.

Multiple choice
  1. Goodwill among members

  2. Team spirit

  3. Informal behavior

  4. Professional behaviour

Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Team spirit creates collaborative culture where members work toward common goals. Goodwill (A) is helpful but insufficient alone. Informal behavior (C) can blur professional boundaries, while rigid professional behavior (D) may create distance. Team spirit balances cooperation with purpose, making it essential for sustained institutional relationships.

Multiple choice
  1. Team spirit

  2. Professional relationships

  3. Following a leader

  4. All of the above

Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Successful teamwork requires all three elements: team spirit (morale and cohesion), professional relationships (mutual respect and clear communication), and following a leader (direction and coordination). Missing any one of these would compromise team effectiveness. All elements are interdependent and necessary.

Multiple choice
  1. 2413

  2. 2143

  3. 2341

  4. 4123

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

The paragraph follows an academic discussion structure: introduce the topic of categorizing organizational culture (2), acknowledge the literature's value (4), present the critique/limitation (1), and end with the broader implication (3). This creates a balanced academic argument.

Multiple choice

Most of the organizations these days, the author says, encourage managers to play the role of counsellors. Why do they do this?

Directions: Read the passage and answer the following question.

In today’s fast moving world, many young professionals are vulnerable to stress. Stress could emanate out of various situations such as lifestyle, health or relationship issues, lack of support system at home and competitive focus on acquiring material symbols of success and career advancement. Due to the tight timelines for delivery and increased focus on performance outcomes, many employees are unable to enjoy a proper work life. To add to this, the current economy has impacted many companies’ revenues and profits which, in effect, have put many jobs at risk resulting in the frequency of counselling support and guidance going up significantly. Both formal sessions, involving a trained counsellor and informal sessions, with immediate boss or group HR, are becoming routine for employees who are unable to cope with such high stress levels. Employees are often found to confide comfortably in counsellors as their approach to the problem is objective and discreet.

However, these days, most organizations encourage managers to play the role of counsellors and are expected to constantly engage in one-to-one conversations with their team members to understand them and help them during their difficult times. To ensure the mental and emotional health of its employees, Intelenet has adopted unique employee assistance programme, the service of a professional outfit specializing in offering varied services related to the field of human behaviour. This outfit offers services that help employees help themselves. This on-site counselling is a fully confidential service. Information that employees share with the counsellors from this outfit is used only for the sole purpose of helping them and is not shared with any other person without the expressed consent of the employee. Counsel is another initiative taken by Intelenet which provides employees the opportunity to come out of their nagging stress and enhance their lives. Employees can consult these professionally trained counsellors who modify their perception, behaviour, personality to bring a better understanding amongst colleagues at the work place. The unique way of I-Counsel service is that counsellors visit the operators’ floor process-by-process and explain to employees what counselling is and how it could benefit them in their day-to-day lives.

  1. It pays to have own resource to deal with a recurring problem.

  2. Human resources are precious and need to be handled with care.

  3. Hiring counsellors from outside is cumbersome and not always helpful.

  4. HR is an important portfolio and counselling is a part of routine HR exercise.

  5. Managers like to perform this role in their company as it gives them importance.

Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Instead of constantly engaging external experts, companies prefer to have their own managers who could counsel and advise their stressed employees. As this is a recurring problem, it is also useful to have resource at hand. Employees too feel more comfortable subjecting themselves to their own HR or bosses than to outside agencies.

Multiple choice

Time management, in the given context, is one of the formidable factors that come in the way of

Directions: Read the passage and answer the following question.

In today’s fast moving world, many young professionals are vulnerable to stress. Stress could emanate out of various situations such as lifestyle, health or relationship issues, lack of support system at home and competitive focus on acquiring material symbols of success and career advancement. Due to the tight timelines for delivery and increased focus on performance outcomes, many employees are unable to enjoy a proper work life. To add to this, the current economy has impacted many companies’ revenues and profits which, in effect, have put many jobs at risk resulting in the frequency of counselling support and guidance going up significantly. Both formal sessions, involving a trained counsellor and informal sessions, with immediate boss or group HR, are becoming routine for employees who are unable to cope with such high stress levels. Employees are often found to confide comfortably in counsellors as their approach to the problem is objective and discreet.

However, these days, most organizations encourage managers to play the role of counsellors and are expected to constantly engage in one-to-one conversations with their team members to understand them and help them during their difficult times. To ensure the mental and emotional health of its employees, Intelenet has adopted unique employee assistance programme, the service of a professional outfit specializing in offering varied services related to the field of human behaviour. This outfit offers services that help employees help themselves. This on-site counselling is a fully confidential service. Information that employees share with the counsellors from this outfit is used only for the sole purpose of helping them and is not shared with any other person without the expressed consent of the employee. Counsel is another initiative taken by Intelenet which provides employees the opportunity to come out of their nagging stress and enhance their lives. Employees can consult these professionally trained counsellors who modify their perception, behaviour, personality to bring a better understanding amongst colleagues at the work place. The unique way of I-Counsel service is that counsellors visit the operators’ floor process-by-process and explain to employees what counselling is and how it could benefit them in their day-to-day lives.

  1. successful pursuit of career prospects

  2. successful pursuit of educational courses

  3. pursuing additional qualifications while in job

  4. employees leading a healthy and peaceful life

  5. successfully executing works allocated by employers

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Time becomes an important factor when an individual is required to do two important things in life. An employee has to keep doing his/her work and if he/she has also to pursue educational course, he/she has to manage time in such a way that he/she is able to do justice to both. Time management therefore becomes a formidable factor.