Multiple choice

Which of the following is/are covered under cross-selling?

  1. Identifying customer needs

  2. Matching the products to customer needs

  3. Convincing the customers of product benefits

  4. Responding to questions and objections of customers

  5. All of the above
Reveal answer Fill a bubble to check yourself
E Correct answer
Explanation

 Cross selling is the two way communication, i.e. selling the product and considering the feedbacks.  

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