Multiple choice

Cross Selling means

  1. identifying customer needs

  2. matching the products to customer needs

  3. convincing the customers of product benefits

  4. responding to questions and objections of customers

  5. all of these
Reveal answer Fill a bubble to check yourself
E Correct answer
Explanation

Cross-selling is a comprehensive sales process that includes all the listed elements: identifying customer needs, matching appropriate products, convincing customers of benefits, and responding to questions/objections. It's not just about selling additional products but understanding the complete customer context. Option E correctly encompasses all aspects of this selling technique.

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