Multiple choice

You are a shopkeeper. A customer asks you for a brand which is not much popular and is not available in your store. You will

  1. counsel him/her

  2. tell him what everyone buys

  3. show him a similar product of another brand

  4. ask him the reason to demand that particular brand
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

It is the right course of action to follow. The customer may be looking for something that is related to that brand. Knowing this, you can address the real concern of the customer. Other options are secondary, but they can also be unproductive or counter-productive.

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