Multiple choice softskills people management

When you get a stubborn customer who insisting he wants a product of certain type when you know it is not suitable for him?

  1. You are ready to sell the product since you don’t want any more argument with him

  2. Showing the thing which he insisted and asking his permission to show the right product which you think that will suit him

  3. Argue with him and explain him it will not suit

  4. None of these
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The best approach balances customer autonomy with expert guidance. By first showing what they asked for, you respect their choice. Then, by asking permission to show an alternative, you can provide better options without being pushy. This maintains trust while ensuring the customer gets the most suitable product.

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