Aptitude for Service Sector - 4 (NCHM JEE)
Aptitude for Service Sector - 5
Questions
At your workplace, your colleague asks your opinion about an issue. What will you do?
- Try to give him an idealistic viewpoint.
- First observe the opinions of other people, then give your opinion accordingly.
- Present your view in a straightforward and realistic way.
- Give him a diplomatic answer.
A colleague of yours often calls you names just to tease you. You should
- do the same with him
- complain to the boss about this
- answer politely and tell that you like to be called by your name only
- be ready to take revenge at some other time
A colleague of yours acts arrogantly and makes fun of you. You will
- not do anything and be patient
- tell her how you feel about it and register your disapproval
- try to distract her attention to something else
- curse her and tell others how you dislike it all
Your co-worker is supposed to pick you up for an official visit to some place. He is getting late and you have no means to contact him. You will
- keep waiting for him at the same place
- leave the place to go on your own
- go to nearby park to rest and to teach him a lesson
- yell at him whenever he comes as he has tested your patience too much
Your colleague fuss about a mistake you made and you think he is overreacting. You will
- keep your cool and tell her that you acknowledge your mistake
- tell her that you are not a super-computer
- show her her mistakes and tell her to keep quiet
- not talk to her and tell her that you only report to boss
You are tired but you have to complete an important task. You have already put in a lot of time but it needs some more time. You will
- think about the ways to escape work
- think about the problems that your are facing
- think about how much work you have already completed
- think about what can happen if you don't do it
You work with dedication and concentration, but some of your colleagues in the office think the opposite of you. You will
- confront them and also raise the issue with your boss
- enter into a heated argument with them
- get frustrated and let it affect your work
- not react as it does not affect your work
Your colleague doesn't pay attention to what you say and keep staring at her PC. You will
- speak loudly to make yourself heard
- shake her hard
- wait for some time to talk
- stop talking to her
You think that you are given too much work. You will
- tell your subordinate about it
- curse God for your fate
- tell everyone about it
- talk to your boss about it
You catch your office colleagues backbiting your boss. What would you do?
- Join them in gossiping.
- Take your boss's side and ask them to stop backbiting.
- Tell your boss about it.
- Ignore it.
Some people in your team forget about the team meeting and don't reach the conference room. You will
- start the meeting without them
- go to them and give them a lecture
- sit there and keep waiting for them
- ask them to come and delay the meeting for a few minutes
One of your colleagues is obese and other colleagues start making fun of him. What would you do?
- Join the others in making fun of him.
- Stop them from bullying him.
- Tell him to visit a doctor.
- Ignore it and walk away.
To effectively control quality, you will
- respond to consumers' problems
- help consumers recognize problems
- divert consumers' attention away from problems
- try to suppress problem recognition
You are about to leave your office when your boss asks you to complete the report today only. How would you react to such a situation?
- Leave the office quietly without iforming the boss.
- Outrightly refuse to stay back.
- Ask your colleagues to stay back with you as well.
- Stay back and try your best to complete it.
You are a shopkeeper. A customer asks you for a brand which is not much popular and is not available in your store. You will
- counsel him/her
- tell him what everyone buys
- show him a similar product of another brand
- ask him the reason to demand that particular brand