Multiple choice technology testing

Main Disadvantage of IVR is

  1. Personalized experience.

  2. It is 24X7 application

  3. It takes care of most frequently asked questions

  4. Timeout problem and too many menus.
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The main disadvantage of IVR systems is the timeout problem and excessive menu depth. Users can become frustrated navigating through multiple menu layers, and if they take too long to respond, the system may timeout and disconnect them. While IVR does provide 24x7 availability and handle FAQ automation (which are advantages), these are not disadvantages. Personalized experience is generally not a strength of basic IVR systems.

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