Multiple choice technology

In OLA Watcher, how do you assign a ticket to a user?

  1. Click the "Assigned" field for the ticket, complete the prompt with the username and click OK

  2. Click the "Assigned" field for the ticket, complete the prompt with the username and click cancel

  3. Click the "Assigned" field for the ticket, complete the prompt with the username

  4. Click the "unassigned" field for the ticket, complete the prompt with the username and click OK
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

To assign a ticket in OLA Watcher, click the 'Assigned' field, enter the username in the prompt, and click OK to confirm. Option B incorrectly says to click cancel instead of OK, which would not save the assignment. Option C omits the critical final step of clicking OK. Option D incorrectly references an 'unassigned' field.

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