Multiple choice technology

In OLA watcher, what does an orange ticket represent?

  1. A ticket which is over SLA

  2. A ticket which is in progress

  3. A ticket which is solved

  4. A ticket which is within SLA
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

In OLA Watcher, an orange ticket indicates a SLA breach - the ticket has exceeded its agreed-upon response or resolution time. This color coding provides immediate visual indication of tickets requiring urgent attention. Green typically means within SLA, and other colors may represent different states.

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