Multiple choice technology

Network High Pri request tickets are usually

  1. high pri issues relating to outages

  2. to be escalated to GNS by 2 way escalation

  3. to be treated as a normal DCS high pri ticket

  4. to be actioned by engineers
Reveal answer Fill a bubble to check yourself
A,B Correct answer
Explanation

Network High Priority request tickets typically involve outage-related critical issues and require two-way escalation to GNS (Global Network Services) for proper handling and resolution. They are not treated as normal tickets or directly actioned by engineers without formal escalation.

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