Multiple choice technology

If a TSG doesn't exist you must…

  1. Cut a TSG Update ticket

  2. Check to verify that a TSG exists

  3. Automatically escalate to tier 2

  4. A&B

  5. A&C
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

When a TSG (Troubleshooting Guide) doesn't exist, you must first verify it truly doesn't exist (B), then create a TSG Update ticket (A) to document the gap. Automatic escalation (C) is not the correct first step. Option D (A&B) correctly combines verification and ticket creation.

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