Multiple choice technology

If a TSG doesn't exist you must…

  1. Cut a TSG Update ticket

  2. Check to verify that a TSG exists

  3. Automatically escalate to tier 2

  4. A&B

  5. A&C
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

When a TSG (Troubleshooting Service Guide) doesn't exist, the correct procedure is to first verify its non-existence (option B), then cut a TSG Update ticket to create or update it (option A). Option C is incorrect because automatic escalation without verification is not standard procedure - you need to follow the proper workflow of verification and ticket creation.

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