Multiple choice technology

Incident resolution should be done focussing on

  1. MTTR.

  2. FTR

  3. MTBF

  4. MTTE
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

FTR (First Time Resolution) focuses on resolving incidents completely on the first contact, preventing recurrence and customer frustration. While MTTR (Mean Time To Repair) measures speed, FTR emphasizes quality and completeness of resolution. Incident resolution should prioritize getting it right the first time rather than just being fast.

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