Multiple choice technology

In MSChnage, if you are working an incident and it is found to be the result of a change, what must you do?

  1. Attach the incident to the RFC

  2. Attach the incident to the problem

  3. Escalate

  4. None of the above
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A Correct answer
Explanation

When an incident is discovered to be caused by a change, ITIL best practices require linking the two records to establish traceability. Attaching the incident to the Request for Change (RFC) documents the impact and helps track change-related issues. It does not get attached to Problem records (which are for unknown root causes) nor escalated automatically.

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