Multiple choice technology testing

Total quality management is a common term applied to a quality management system. Total quality management is

  1. A process to produce zero defects

  2. A defect identification strategy

  3. Another way of expressing statistical process control

  4. A strategy built around control charts

  5. A management philosophy
Reveal answer Fill a bubble to check yourself
E Correct answer
Explanation

Total Quality Management (TQM) is a comprehensive management philosophy emphasizing continuous improvement, customer focus, and employee involvement. It is not a specific process, technique, or tool but an organizational mindset. Statistical process control and control charts are tools used within TQM, not equivalent to it.

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