To answer this question, we need to understand the COPIS framework.
COPIS stands for:
- C: Customer (identifying and understanding the customer's needs)
- O: Objective (setting clear and achievable objectives)
- P: Process (developing and implementing an effective process)
- I: Information (ensuring access to relevant information)
- S: Strategy (developing a strategic plan)
The correct answer is B) Process. This option is correct because "P" in COPIS represents the development and implementation of an effective process.