Tag: consumers' awareness

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Questions Related to consumers' awareness

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

The Magna Carta of consumers is _________.

  1. WHO

  2. COPRA

  3. EXNORA

  4. FAO
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The Consumer Protection Act, 1986 (COPRA) is an act of the Parliament  of India enacted in 1986 to protect the interests of consumers in India.  It is made for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and matters connected therewith it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986.

The statute is regarded as the 'Magna Carta' in the field of consumer protection for checking unfair trade practices, ‘defects in goods’ and ‘deficiencies in services’ as far as India is concerned. It has led to the establishment of a widespread network of consumer forums and appellate courts all over India. 

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

By what name is the Commission formed by the Central Government for implementation of consumer protection laws known as?

  1. Consumer Protection Commission

  2. National Court Commission

  3. Hoarding Prevention Commission

  4. National Consumer Commission
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The National Consumer Disputes Redressal Commission, India is a quasi-judicial commission in India which was set up in 1988 under the Consumer Protection Act, 1986. Its head office is in New Delhi.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following is a use of the Consumer act?

  1. Marketing of goods

  2. Providing health education

  3. Creating awareness

  4. Food production
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

One of the many uses of Consumer act is to create awareness that makes us alert so that we can question the price and quality of the goods and services we buy and use. It also creates a social concern by making sure that the products and services we use are not produced in a situation that harms others.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

What is customer value?

  1. Ratio between the customer's perceived benefits and the resources used to obtain these benefits

  2. Excess of satisfaction over expectation

  3. Post purchase dissonance

  4. None of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Customer value is defined as the difference between the benefits a customer gains from owning and/or using a product and the costs of obtaining the product.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Consumer awareness refers to which of the following?
a) Creating awareness of a consumer towards his rights.
b) Awareness about the product or service he avails.

  1. A only

  2. B only

  3. None

  4. Both
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Consumer awareness is about making the consumer aware of his / her rights. It is also about making the consumer aware about the product.

Multiple choice civics consumers' awareness consumer protection act of 1986 need for consumer awareness consumer : satisfaction and protection

Which of the following is a correct statement? 

  1. The COPRA extends to the whole of India

  2. The COPRA shall apply to all goods and services

  3. The COPRA was amended in the year 2011

  4. None of the above
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

The Consumer Protection Act (COPRA) applies to all goods and services unless specifically exempted by the Central Government.