Tag: consumer protection

Quizzes (3) Questions (73)

Questions Related to consumer protection

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

Dividing the total market into several groups on the basis of consumer characteristics is known as:

  1. Market segmentation

  2. Market Development

  3. Market Research

  4. None of the above.
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Dividing the total market into several groups on the basis of consumer characteristics is known as market segmentation. In this process, potential consumers are divided into different groups. Market segmentation is done to facilitate market research.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

Match the following:

A. Various combinations of two commodities that a consumer can purchase 1.  Indifference map
B. Various combinations of two commodities that give consumer equal satisfaction 2. Indifference curve
C.  A set of indifference curves 3. Budget line
D. Point of agency of a budget line and an indifference curve 4. Consumer's equilibrium

  1. A-1, B-2, C-4, D-3

  2. A-4, B-3, C-2, D-1

  3. A-2, B-3, C-4, D-1

  4. A-3, B-2, C-1, D-4
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation
a) Various combinations of two commodities that a consumer can purchase is depicted by the budget line.
b) Various combinations of two commodities that give consumer equal satisfaction is depicted by an indifference curve.c) A set of indifference curves is known as indifference map.d) Point of agency of a budget line and an indifference curve is known as consumer's equilibrium point.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

____ account for the bulk of call centre activities with 24 x 7 handling of inbound customer queries and grievances and out-bound activities customer surveys, payment follow up, and telemarketing.

  1. Agent care

  2. Customer care

  3. Seller care

  4. Manufacturers care
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Customer care centers are the primary hubs for handling inbound queries, grievances, and outbound customer-related activities like surveys and follow-ups.