Tag: consumer protection

Quizzes (3) Questions (73)

Questions Related to consumer protection

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

Which of the following is not a way of consumer protection?

  1. Self Regulation by Business

  2. Business Associations

  3. Consumer Awareness

  4. Business
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Business is not a way of consumer protection. It is not a way to uphold the interests and rights of the consumers. Business can be defined as an activity where buying and selling take place on a daily basis.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

Which is not an option for the victim of a breach of a condition?

  1. Accept the goods and lose the right of discharging the contract.

  2. Consider the breach of condition a breach of warranty and accept the goods.

  3. Keep the goods and lose any right to a remedy.

  4. Sure for damages but keep the goods.
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Keep the goods and lose any right to a remedy- this is not an option for the victim of a breach of a condition. Legally, 'breach of a contract' refers to a situation when any one party fails to meet the conditions made on the contract.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

Buyers can exercise high bargaining power over their suppliers if: __________.

  1. the volume they buy accounts for a large percentage of their suppliers sales.

  2. there are few buyers in the market.

  3. they have many suppliers to choose from.

  4. all of the above.
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation
Buyers can exercise high bargaining power over their suppliers if the following situations occur:
a) the volume they buy accounts for a large percentage of their suppliers sales.
b) there are few buyers in the market.
c) they have many suppliers to choose from.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

You are writing a report on the level of customer satisfaction at each of your three locations. Which of the following is the BEST title for your report?

  1. Why customers are happy with our service

  2. Not all customers are happy with our service

  3. Customers have interesting things to say

  4. Results of customer service survey at three locations
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

Results of customer service survey at three locations- this would be the best title of the report.  If a report is to be written on the level of customer satisfaction at each of the three locations then, the results of all three consumer's reaction should be highlighted.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

Which of the following is appropriate for reports?

  1. Avoid using headings and transitions

  2. Introduce the visuals in the document

  3. Use a very formal style to impress readers

  4. Use slang and contractions
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

Introduce the visuals in the document is appropriate for reports. This will help faster retention of information by the audience. In a way visuals are more appealing for the audience to watch.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

A thought of new product is examined amongst potential consumers to determine consumer Acceptance at which state? 

  1. Concept

  2. Test marketing

  3. Product development

  4. Commercialization
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

A thought of new product is examined among potential consumers to determine consumer acceptance at the concept state. New product is designed according to the need of the potential buyers. Thus, at the concept stage or planning stage, a thought of new product is examined.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

A distinct advantage that provides a firm to contribute greatly to customer benefits in the end products is known as _____________.

  1. competitive advantage

  2. competence

  3. core competence

  4. value addition
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

A distinct advantage that provides a firm to contribute greatly to customer benefits in the end products is known as core competence. It also provides long term competitive advantage. Thus in turn, the consumers get benefited.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

Consumer's market is a type of __________ market.

  1. buyer's

  2. sellers

  3. distributor's

  4. none of the above
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Consumer's market is a type of buyer' market as in this market people buys goods mainly for the consumption purpose. Consumer refers to a person who consumes goods with his given income and prices of the goods and buyer is a person who buys the goods.

Multiple choice organization of commerce and management consumerism the consumer protection act, 1986 consumer protection commerce

Distribution channel aims of moving products from producer to ___________.

  1. ultimate consumer

  2. retailers

  3. stockists

  4. brokers
Reveal answer Fill a bubble to check yourself
A Correct answer
Explanation

Distribution channel aims of moving products from producer to ultimate consumer. Distribution channel refers to the pathway of several persons by which the finished goods get transferred to the final consumer. Wholesaler is an agent of the distribution channel of the products.