Multiple choice

In an attempt to enhance the quality of customer service and strengthen the grievance redressal mechanism, the Reserve Bank of India had constituted the department Customer Service Department (CSD). Which of the following is not among the key responsibilities of the department?

  1. Dissemination of instructions or information relating to customer service.

  2. Grievance redressal by banks and the RBI.

  3. Administering the Banking Ombudsman (BO) scheme and act as a nodal department for the Banking codes and Standards Board of India (BCSBI).

  4. All of the above
Reveal answer Fill a bubble to check yourself
D Correct answer
Explanation

The Customer Service Department of the RBI is responsible for all the listed functions, including instruction dissemination, grievance redressal, and the Banking Ombudsman scheme.

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