Multiple choice

The information technology impacts banks due to

(a) change in organizational structure (b) change in organizational orientation (c) change in service delivery channel (d) change in customer aspiration

  1. (a) to (c) only

  2. (b) and (c) only

  3. (a) to (d) all

  4. (b), (c) and (d) only

Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

IT has affected the banks in all the given ways.