Multiple choice

Which of the following is/are the parameters that were followed by BCSBI for rating banks on customer service?

  1. Information dissemination

  2. Transparency

  3. Customer‐centricity

  4. Grievance redressal system

  5. All of the above

Reveal answer Fill a bubble to check yourself
E Correct answer
Explanation

Yes, this is the correct option. BCSBI is rating banks on customer services on 5 parameters- information dissemination, transparency, customer‐centricity, grievance redressal system and customer feedback.