Multiple choice

Which of the following is not an intrinsic feature of services that distinguishes services from goods?

  1. Services are intangible.

  2. Services are consistent.

  3. Simultaneous production and consumption of services.

  4. Services are perishable.

  5. Customer participates in the service delivery process.
Reveal answer Fill a bubble to check yourself
B Correct answer
Explanation

This is the correct answer because this option is incorrect. Services are inconsistent. They have to be performed exclusively each and every time.

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