If the customer is not satisfied with the decision taken by the dealing officer, initially he/she can appeal to which of the following?

In case, the customer is not satisfied with the decision taken by the officer in respect to a service, he/she can appeal against the decision in the following manner: (a) If not satisfied with the decision taken by the dealing officer, he/she can appeal to the Branch manager. (b) In case not satisfied with the reply given by the Branch manager, matter may be brought to the notice of Grievance Cell, HO, headed by a senior executive which will be directly under the control of the MD. (c) If customer is not satisfied with the complaint redressal procedure or complaint /resolution from the company, he/she can approach the Insurance Ombudsman located in his/her region.