Multiple choice softskills business skills

You work in a small office, the phone rings and your coworker answers the phone and is giving incorrect information to the customer. Do you

  1. interrupt the conversation

  2. correct the coworker while they are talking to the customer

  3. let the coworker know the correct answer after she hangs up

  4. ignore the conversation
Reveal answer Fill a bubble to check yourself
C Correct answer
Explanation

Wait until your coworker finishes the call, then privately inform them of the correct information. Interrupting or correcting them during the customer conversation would embarrass them and undermine their credibility. Ignoring it leaves the customer with wrong information. A private correction maintains team cohesion.

AI explanation

Correcting a coworker mid-call in front of a customer undermines their credibility and creates an awkward scene, so the professional approach is to wait until the call ends and quietly give them the correct information then. Interrupting or ignoring the error both cause problems — interrupting embarrasses the coworker publicly, while ignoring it lets wrong information reach the customer without any fix.

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